Exchanges and Returns are accepted within 30 days after delivery date, however you MUST send us an email before you exchange or return an item. Product must be BRAND NEW, NOT WORN, and in original packaging.  We believe in the motto, “A HAPPY Customer is a REPEAT Customer.” However, please understand there’s nothing we can do for broken sunglasses if they were run over by your friend’s truck, or accidentally used as a weapon! Please allow 2 to 3 business days for our email response.